Our Terms and Conditions
By visiting this website, you accept the following terms and conditions.
All pricing is subject to change. For all prices, products, and offers, Phase Medical Partners reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer’s price changes, errors in advertisements, and other extenuating circumstances. Phase Medical Partners uses its best efforts to provide accurate and up-to-date information on the site, but Phase Medical Partners makes no warranties or representations as to the site’s accuracy. Phase Medical Partners assumes no liability or responsibility for any errors in the content on the site.
Return Policy
If you receive medical equipment that does not meet your requirements or does not pass your approval, the equipment must be returned within 30 days of the delivery date. Shipping costs are paid by the customer.
Reason for Return:
- Dead On Arrival
- Faulty (please provide details)
- Order Error
- Other (please provide details)
- Wrong Item Received
Refunds will be applied back to the customer’s bank account used for purchase. If payment was made by check or money order, refunds will be issued by check. Please include your sales receipt or packing slip. Please send all returns via an insured and/or traceable carrier.
Warranty Information
Brand new medical equipment comes with the original factory warranty, which may vary from 1 to 3 years depending on the manufacturer. After the warranty period has passed, for your convenience, we can provide the manufacturer’s contact information for your medical equipment.
For used medical equipment, we offer a 6-month warranty on all parts and components, as well as a 14-day money-back guarantee.
Payment Terms
Phase Medical Partners does not accept COD (Cash on Delivery).
We only accept Bank Wire Transfer, Net-Banking (Electronic Funds Transfer, NEFT/RTGS).
We accept PayPal for returning customers, and the following payment methods are available via PayPal:
- American Express
- Visa
- MasterCard
- Discover
- Check
Delivery Terms
Packages are generally dispatched within 24 hours after receipt of payment.
Packages are well-protected on pallets, and special care is taken to protect fragile objects. We do our best to ensure that your product is delivered to your door within 2-3 business days. As always, once your package is dispatched, we will send you an email to confirm the shipment, along with the air waybill document and tracking number.
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